Implementation & Customer Success

We are with you all the way.

CUSTOMER SUCCESS

We Are Only As Successful As Our Clients' Implementation

Our clients are at the heart of our business and we believe that we are only successful when our clients are getting the most out of our platform.

Our Customer Success Managers will work with you from the beginning to ensure a smooth implementation and provide project management, training, support and can even map your existing processes to our platform.

Beyond the initial implementation, we will continue to partner with you and help you to expand your use of the platform as your legal function and requirements grow.

We love to iterate, ideate, create solutions, solve problems and we pride ourselves on providing excellent customer support.

Client Success Case Studies

One year after implementation, I am glad that we chose Lawcadia as our legal document and matter management solution. The system provides great functionality and is configurable to client needs. Lawcadia’s customer service is excellent; I have particularly appreciated their collaborative approach to implementation and their ongoing responsiveness to the team’s queries.

We chose Lawcadia because it lets us work in our own way, it doesn’t force us to work in its way.

We have implemented Lawcadia as it is cost-effective and has helped us improve the management of a high volume of matters received by the legal team from across the business. The customer service is excellent.

The implementation of Lawcadia has made administration of our legal matters much easier. We now have the ability to manage our internal approval processes and external briefing arrangements and to track costs across all of our matters, in one place. Lawcadia’s support and customer service have been excellent throughout.

The legal team at Virgin Australia found the design thinking workshops with Lawcadia to be invaluable as they helped us to identify and clarify our pain points and then explore new ways to solve problems using technology.

Lawcadia provided us with the system we needed to ensure we could accurately track our matters, budget and spend across the legal function.

As a specialist liability insurance provider, we wanted more control over our legal spend and law firm relationships. Lawcadia has enabled us to set, track and control scope and budget, ensuring control over individual matters at a time when global oversight across spend is a key imperative.

We Do Most Of The Work
So You Can Focus On What You Do Best

Onboarding

A dedicated Customer Success Manager will tailor a personalised onboarding schedule for your legal team and relevant stakeholders.

Project Management

Whether you’re a small team or part of a large enterprise, we will project manage your implementation to ensure success.

Process Mapping

Adopting new technology becomes easy when existing processes are mapped to the platform by our operations experts.

Training

Personalised training is provided for your team, law firms and key stakeholders so everyone is ready to go.

Sensational Support

When you need assistance or have a question our responsive team are here to help via email, phone, Teams/Zoom, and live chat.

Customised Reporting

As part of your implementation, we will set up custom dashboards and reports to meet your unique reporting needs.

Frequently Asked Questions

What does Lawcadia's implementation process involve?

Lawcadia’s implementation covers project management, platform configuration, data migration where required, integration setup, user training and go-live support. The process is designed to reflect the specific needs of each organisation rather than applying a generic template, with dedicated support throughout to ensure the platform is set up to match the team’s actual processes and priorities.

How long does implementation typically take?

Implementation timelines vary depending on the scope of the deployment, the number of modules being activated, and the complexity of integrations required. Lawcadia works with each client to agree a realistic timeline during the scoping phase, with the aim of delivering a working system as efficiently as possible while ensuring thorough configuration and adoption readiness.

Do we need IT or technical resources to implement Lawcadia?

Not to a significant degree. Lawcadia is a cloud-based platform designed for configuration by legal operations practitioners rather than developers. IT involvement is typically required for integration setup and SSO configuration, but the day-to-day configuration of workflows, intake forms and reporting dashboards does not require technical expertise.

What training and support does Lawcadia provide during and after go-live?

Lawcadia provides training as part of the implementation process, covering both the legal team and, where relevant, internal client stakeholders. After go-live, Lawcadia’s support team is available through multiple channels including live chat, email, phone and video conferencing. The aim is to ensure that teams can get prompt, reliable assistance rather than waiting in queues or navigating automated support systems.

What is the key to a successful Lawcadia implementation?

Adoption is the most important factor. The platform delivers its full value when the legal team uses it as the primary system for managing all legal work, rather than continuing to rely on email and spreadsheets for some activities. Lawcadia recommends starting with the processes that will deliver the clearest early benefit, communicating the rationale to the team, and expanding usage from there.

What happens after implementation is complete?

Lawcadia’s relationship with clients continues beyond implementation. The team provides ongoing support, platform updates, and continuous improvement opportunities. As clients’ needs evolve, additional modules or integrations can be activated, workflows can be refined, and reporting can be expanded. The implementation is the start of an ongoing working relationship rather than a one-off project.